Purpose

The purpose of this SOP is to provide instructions on how Franchise Partners will log into the RingCentral applications, the Ring Central online support and how-to instructions.

RingCentral Account Setup

Your account in RingCentral must be set up by the HQ IT before you can follow the instructions of this SOP to log in. 

The Ring Central account is part of Franchise setup. Three phone numbers are setup for these activities:

• Intake phone number - marketing - forward to CSC Intakes Team
• Administrative phone number - office administration, HR, finance - forward to office administrator
• Franchise Partner phone number - forwarded to FP cell phone
• Additional phone numbers can be purchased for an additional cost.

The Ring Central access is provided to one Franchise Partner and the invitation is automatically sent from the Ring Central application.

Standard Operating Procedure

Logging into the RingCentral Mobile App

1. Download the RingCentral MObile Application from the Apple App Store or Android
2. Launch the RingCentral Mobile App downloaded on your phone
   
3. Click the Sign in button
   
4. Tap the ‘Single Sign-On’ button at the bottom of the screen
   
5. Enter your email address and click "Submit"
   
6. You have now logged into your RingCentral Mobile app with your Nurse Next Door email credentials.

Logging into the RingCentral Web App

1. Launch your web browser and go to https://login.ringcentral.com 
2. Click on Single Sign On
3. Enter the Nurse Next Door email address and then click Submit.
   

How do you get help

If you require additional help, please first review the resources available at the RingCentral Support Centre. If these resources are not able to help you resolve the issue, please submit a ticket via support.nursenextdoor.com with all the necessary information.