If an employee is returning to work, they will need their email address re-activated, and linked to Alayacare account.
Solution; In the event that an employee is returning to work in your location, please submit help desk ticket from support.nursenextdoor.com . Include the Employees name, and their role (please tell IT the role that you would have selected in the User Management Console.) IT will re-activate the email account for the user. Once completed, the user will show in your User Management Console list the next day, as your list updates overnight.
Important; Please make sure the "Nurse Next Door email" field in the Demographics tab in Alayacare, references the employee's email address.