If your Caregiver is promoted to a Care Designer, or Operational Staff member, please use the User Management Console to change their role to the desired new title. When making this change, please remember the permission level that each role type offers an employee, as updating the role, will give that user access to all of our systems at the. Please keep in mind this change can take up to 24 hours to permeate through our Systems.
Please navigate to the "Manage Employee" window, by clicking on the "Edit" button displayed beside the users name. From here, you can change the employee role using the drop down menu.
An important step in this process is to send a ticket at support.nursenextdoor.com. IT needs to update account license type manually in Google Workspace. Without updating the license type, the employee may not have access to the correct systems (such as Google Drive).