Google Groups
When you begin with your franchise you are assigned two group email addresses:
<franchisename>@nursenextdoor.com
dl<franchisename>@nursenextdoor.com
The purpose of these email addresses is to give your Franchise an external email funnel and an internal email distribution list.
External Franchise Email
This email address allows anyone without a nursenextdoor.com email address to get in contact with your Franchise.
Then each person associated with the group email will get a copy of the sent email in their inbox.
This is best practice because it is a much more efficient process. This was multiple people can be made aware of communications simultaneously without the need to forward an email communication.
Franchise Distribution List
This is an internal facing communication email address. The purpose of this email is to communicate with your Franchises CareTeam. For example if you have an urgent matter and you need your whole team to know about it, instead of adding each of there emails individually you can email the dl<franchise.name>@nursenexdoor.com and each member of the group will receive a copy of that email.
*external recipients are turned on for this group to receive AlayaCare Notifications
Group Permissions
You can also manage the users and their permissions in your Groups at "My groups". This portal will show you the groups that you are apart of and what permissions you have. In the event that you would like your permissions to be elevated please reach out the helpdesk via a ticket here: support.nursenextdoor.com
Below is a list of the possible permissions and what access that type has.
Owner
By default, members with the owner role have all permissions for a group. Many of these permissions can be assigned to other sets of users. Review all member and content management permissions.
Only an owner can:
- Delete a group.
- Make another group member an owner.
- Change another owner’s settings.
- Export group messages using Google Takeout.
Only group owners and managers can change a group’s settings.
If you’re signed into a work or school account, for a given group, an administrator can remove some owner permissions, but not others:
- Can remove—Post messages or add, invite, or approve new members.
- Cannot remove—View members or conversations or contact other owners.
A group can’t be the owner of another group.
Recommended
Assigning someone the owner role gives them the greatest control over the group, so we recommend keeping the number of owners low.
Manager
By default, managers can do everything that owners can do except:
- Delete the group.
- Make another member an owner.
- Change an owner’s role or subscription settings.
Group owners can set any permission to owner-only, further limiting what managers can do. However, managers always have the ability to adjust permissions to include managers.
A group can’t be a manager of another group.
Member
By default, group members have basic permissions. Depending on the organization and group settings, these permissions might include viewing and posting to conversations and viewing members. Group owners and managers can add to or limit members’ permissions. Any permissions that are set for the member role are automatically given to managers and owners.
Email Subscription
You can also configure how you receive emails from the group, by default this will be set to "Each Email" but you have more choices:
- Each email—Messages are sent individually as they’re posted to the group.
- Digest—Up to 25 complete messages are combined into single emails and sent daily.
- Abridged—Summaries of up to 150 messages are combined into single emails and sent daily.
- No email—Messages from the group are not sent.
Sending Email as the group
You are also able to send email as your email groups. This way the recipient of the email will receive it from <franchisename>@nursenextdoor.com instead of from your personal account. This can be useful in a variety of situations.
Please follow this guide to set up this feature for your group emails: Setting up "Send As" in Gmail